Technical Support Analyst providing first - level support for Lumary's healthcare technology products. Identifying and resolving customer queries while assisting with product engagement and issue escalation.
About the role
- Supporting executives with IT-related needs, providing exceptional IT support and enhancing the employee experience. Collaborating with teams to create frictionless technology interactions for leadership.
Responsibilities
- Serve as the primary point of contact for all IT-related needs of the CEO and executives.
- Provide on-site and remote support for hardware, software, and mobile devices.
- Monitor tools and activities and proactively address potential problems.
- Assist with executive onboarding/offboarding processes.
- Maintain and update documentation, including knowledge base articles and user guides.
- Identify, lead, and contribute to process improvement initiatives.
- Provide training and guidance on IT tools and security practices.
- Collaborate with internal teams and external IT partners for a consistent user experience.
Requirements
- Bachelor's Degree
- 5+ years of experience
- Proven experience in executive-level IT support or similar high-touch environments.
- Strong ability to resolve IT-related issues and concerns quickly and effectively.
- Expert knowledge of Windows/iPadOS/macOS, Microsoft 365, Active Directory, networking fundamentals, and Microsoft Teams.
- 2+ years of experience with ServiceNow or other ITSM platforms.
- Strong analytical and problem-solving skills.
- OSHA 10-hour certification (or ability to obtain within 90 days).
- Ability to lift up to 50 pounds, sit, and stand for extended periods.
- Willingness to work overtime, weekends, and travel as needed.
Benefits
- Competitive compensation
- 401K match
- Benefits that start day 1
- Flexible work arrangements
- Paid vacation and holiday time
- Sick time
- Dependent sick time
- Adoption reimbursement
- Tuition reimbursement
- Vendor discounts
- Employment referral program
- AD&D insurance
- Pre-taxed accounts
- Voluntary legal plan
- B&V Credit Union
- Performance-based bonus program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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