Junior IT Technician at ReCloud IT learning hardware identification, testing, and refurbishment. Excellent opportunity for tech - savvy individuals interested in IT hardware industry.
About the role
- IT Support Specialist providing first-level support for BURGER GROUP's IT services and managing end-user hardware. Collaborating with global IT teams and maintaining Microsoft 365 environments.
Responsibilities
- First-level support for IT requests related to BURGER GROUP's IT services
- Procurement and management of hardware and software
- Installation, configuration, management and maintenance of end-user hardware (Windows, mobile devices)
- Close collaboration with the global IT team
- Administration and maintenance of the Microsoft 365 environment, including Entra ID, SharePoint, user management, license management and security policies
- Management and maintenance of Active Directory (user accounts, Group Policy, OU structures)
- Documentation of IT processes and creation of user manuals
- Training and support of employees in the use of Microsoft 365 tools, IT security tools and other IT services
Requirements
- Completed vocational training in the IT field, e.g. Fachinformatiker Systemintegration or a comparable qualification
- Solid knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune)
- Experience managing Active Directory and Group Policy
- Practical experience in IT support, user helpdesk and working with ticketing systems
- Independent, structured and solution-oriented working style
- Strong communication skills and service orientation
- High quality awareness and strong customer service mindset
- Highly motivated to work in an international team
- Good written and spoken English skills
Benefits
- Varied tasks and challenges
- Creative working environment with many opportunities for professional development
- Flexible vacation arrangements
- Company housing available on site
- Recognition for birthdays, service anniversaries and retirement
- Health and wellness initiatives
- Holiday childcare for employees' children
- Corporate benefits
- Bike leasing offer (JobRad)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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