Junior IT Support specialist assisting the IT team in Dnipro with user support and maintaining office IT infrastructure. Perfect for early - career IT specialists wanting to grow in the field.
About the role
- IT Support Specialist providing technical support for remote and in-office employees at Swyfft. Focusing on onboarding, troubleshooting, and operational efficiency in a technology-driven environment.
Responsibilities
- Serve as a primary responder for Level 1 and Level 2 support tickets using Zendesk.
- Troubleshoot issues related to: Windows 11, Hardware and peripherals, Microsoft 365 applications, SaaS applications and web browsers.
- Own the end-to-end onboarding process for new hires, including device imaging and configuration, account provisioning and access validation.
- Assist with endpoint management using Microsoft Intune.
- Create, modify, and disable user accounts in Active Directory.
- Provide front-line support for VoIP applications (3CX).
- Support a variety of SaaS applications used across the organization.
- Assist with IT asset inventory management, including tracking devices and accessories.
Requirements
- 2+ years of experience in an IT support, service desk, or technical operations role.
- Strong working knowledge of:
- Windows 10/11
- Active Directory user management
- Microsoft 365 administration and end-user support
- Experience supporting remote users.
- Familiarity with endpoint management tools.
- Experience supporting VoIP or unified communications applications.
- Experience supporting SaaS applications and modern browsers.
- Strong troubleshooting skills and a customer-focused mindset.
- Excellent verbal and written communication skills.
Benefits
- Medical, Dental, and Vision
- Short- and Long-Term Disability (Company Paid)
- Voluntary Long-Term Disability
- Employee Life & AD&D (Company Paid)
- Voluntary Employee, Spouse, and Child Life & AD&D
- Healthcare, Dependent Care and Transit FSA, and Healthcare Savings Account (HSA)
- 401K with a generous matching contribution and no vesting schedule
- 20 days of PTO annually (prorated based on hire date)
- Company Paid Holidays and 2 “Choose Your Own Holidays”
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