IT Support Specialist supporting the Infrastructure Technology team for a financial technology company. Handling end - user support incidents and driving technology adoption within the organization.
About the role
- IT Support Specialist focusing on technology changes and end-user support at a financial technology company. Collaborating on strategies to maximize adoption of new programs in a hybrid work environment.
Responsibilities
- Perform IT Help Desk duties serving as the first point of contact for end-users seeking technical assistance over the phone, email, or chat, and following up with status updates as needed
- Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue
- Maintain documentation (Runbooks, How To, SOPs, etc) and seek opportunities within the department to improve operational awareness and efficiencies
- Drive adoption and proficiency of changes within the organization in accordance ITIL Framework
- Develop project strategies and plans, including stakeholder assessment, communications to ensure the timely execution of the Tech Operations teams’ objectives
- Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines
- Develop short and long-term goals, KPIs, objectives, develop and execute against operational plan
- Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals
- Perform additional duties as assigned.
Requirements
- Must have at least a high school diploma or GED
- BA or BS Degree is preferred
- 1+ years' experience in Incident management (ITIL Framework) and creations of technical documents
- 1+ years' of experience with Microsoft 365 administration and Active Directory
- Certifications from leading vendors such as CompTIA, Cisco, AWS or Microsoft are preferred
- Ability to lift 25+ pounds and sit for long periods of time
- Familiarity with Cloud Technology (AWS, Azure, Google Cloud)
- Knowledge of Active Directory user accounts and basic Microsoft applications
- Ability to work well under deadlines and in a fast-paced environment.
Benefits
- Competitive compensation
- Benefits in an exciting, fast-paced business casual environment
- Hybrid work schedule including remote work days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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