IT Engineer at Supermicro providing installation and IT infrastructure support for hardware and software solutions. Collaborating with global teams on various IT operational needs in the organization.
About the role
- IT Support Specialist supporting the Infrastructure Technology team for a financial technology company. Handling end-user support incidents and driving technology adoption within the organization.
Responsibilities
- Perform IT Help Desk duties serving as the first point of contact for end-users seeking technical assistance over the phone, email, or chat, and following up with status updates as needed
- Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue
- Maintain documentation (Runbooks, How To, SOPs, etc) and seek opportunities within the department to improve operational awareness and efficiencies
- Drive adoption and proficiency of changes within the organization in accordance ITIL Framework
- Develop project strategies and plans, including stakeholder assessment, communications to ensure the timely execution of the Tech Operations teams’ objectives
- Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines
- Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals
- Perform additional duties as assigned
Requirements
- high school diploma or GED required
- BA or BS Degree preferred
- 1+ years' experience in Incident management (ITIL Framework) and creations of technical documents
- 1+ years' of experience with Microsoft 365 administration and Active Directory
- Certifications from leading vendors such as CompTIA, Cisco, AWS or Microsoft preferred
- Ability to lift 25+ pounds and sit for long periods of time
- Familiarity with Cloud Technology (AWS, Azure, Google Cloud)
- Knowledge of Active Directory user accounts and basic Microsoft applications
- Ability to work well under deadlines and in a fast-paced environment
Benefits
- competitive compensation
- benefits in an exciting, fast-paced business casual environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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