Customer Service Representative managing order lifecycle for DACH market in a MedTech company. Providing customer support and resolving service - related issues with a collaborative team.
About the role
- Customer Service Agent engaging with the community and addressing inquiries at Broke+Schön. Responsible for solving issues via multiple communication channels in a hybrid work environment.
Responsibilities
- You handle all customer inquiries and serve as the first point of contact for our community
- You manage requests across multiple channels such as email, phone and social media
- You find quick, pragmatic, and customer-focused solutions for every concern — e.g., questions about orders, returns or our products
- You maintain and update customer records in our CRM system and ensure clear documentation
- You record customer feedback and help us continuously improve our processes and customer service
- You work closely with our purchasing team, our stores and our external logistics partner
Requirements
- You are a currently enrolled student
- Strong communication is one of your strengths: you are friendly, patient and know how to communicate effectively across different channels
- You always act with the customer in mind — the needs of our community come first for you
- Solution-oriented thinking and proactive problem solving are natural to you
- You have a technical affinity: CRM systems and modern communication tools are familiar to you
- You have very good German (C1) and good English (B2) skills, both written and spoken
Benefits
- Flexible working hours
- Minute-accurate time tracking/pay
- Come as you are — no dress code
- Hybrid working model
- Free hot and cold beverages
- Broki Breakfast/Lunch Club
- Dog-friendly office
- Christmas party, team events, gifts
- Up to 40% employee discount on our range for you
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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