Operations & Automation Manager driving scalable systems for e - commerce at HOLZRICHTER Berlin. Focused on automation, profitability, and customer satisfaction in a dynamic environment.
About the role
- Operations Document Administrator supporting ICS Client and Partner Services with high standards of delivery. Responsible for managing Private Library submissions and client services activities in a hybrid role.
Responsibilities
- Ensure a timely response to all internal requests for Private Library submissions according to specified time frames
- Maintain and update Private Library spreadsheets
- Load all Private Library documents into Smart Library using a web-based program
- Segment Prospectus and Prospectus related documents daily using a web-based program
- Review, sort, and forward Smart Library spreadsheets with notation of any issues to Operations Team on a weekly basis
- Ensure all Summit materials handling and delivery are Co-ordinated to support production fulfillment
- Ensure all delivery requirements to support Enhanced packaging are completed and in place to support production
- Be responsible for ETF Consent and Fulfillment Jobs
- Support the C&PS team with requirements related to production fulfillment and delivery
- Work with outside partners and vendors to ensure delivery of production related items is completed, tracked and delivered in a timely manner
- Work with internal and external resources to ensure World Class delivery
- Complete special reports as assigned
- Other duties as assigned
Requirements
- Minimum 2 years of Client Services experience
- College Diploma in Business Administration or equivalent work experience
- Mutual Funds, SEDAR and Fund-SERV knowledge is an asset
- Previous experience as an Administrative Assistant, Coordinator, or Project Assistant
- Excellent communication skills (verbal and written)
- Strong interpersonal skills, decision making skills, and attention to detail
- Computer literate in MS Office with proficiency in Outlook, Excel, and Word
Benefits
- Workplace Flexibility
- Professional development opportunities
- Equal employment opportunities
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