Hybrid Client Relations Manager

at Broadridge

• Job title: Client Relations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $65,000 - $75,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, El Dorado Hills, United States

About the role

• Client Relations Manager responsible for overseeing contracted service delivery and client satisfaction at Broadridge. Leading service teams to meet SLAs and KPIs with operational oversight and relationship management.

Responsibilities

• Manage the delivery of contracted services in alignment with SLAs and KPIs as defined in client agreements.
• Maintain oversight of project schedules, scope, risks, and budgets to ensure timely and high-quality service delivery.
• Communicate client requirements clearly to operational teams and subcontractors.
• Build and maintain positive, professional relationships with clients, serving as their primary point of contact for day-to-day support and guidance.
• Identify opportunities to expand existing contracts or pursue additional business and partner with account management teams to advance them.
• Establish and maintain consistent processes for reviewing, assessing, and reporting on service delivery metrics.
• Promote the organization’s capabilities and ensure client satisfaction throughout the engagement lifecycle.

Requirements

• Experience in client relations, account management, or a related function.
• Knowledge of standard project management practices, including scheduling, risk assessment, and budgeting.
• Familiarity with service delivery metrics, performance reporting, and continuous improvement processes.
• Strong communication and interpersonal skills, with the ability to explain complex information clearly.
• Demonstrated analytical and problem-solving abilities to evaluate options and implement effective solutions.
• Bachelor’s degree or equivalent experience in a related field preferred.

Benefits

• Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
• All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.