Client Relations Manager responsible for overseeing contracted service delivery and client satisfaction at Broadridge. Leading service teams to meet SLAs and KPIs with operational oversight and relationship management.
Responsibilities
Manage the delivery of contracted services in alignment with SLAs and KPIs as defined in client agreements.
Maintain oversight of project schedules, scope, risks, and budgets to ensure timely and high-quality service delivery.
Communicate client requirements clearly to operational teams and subcontractors.
Build and maintain positive, professional relationships with clients, serving as their primary point of contact for day-to-day support and guidance.
Identify opportunities to expand existing contracts or pursue additional business and partner with account management teams to advance them.
Establish and maintain consistent processes for reviewing, assessing, and reporting on service delivery metrics.
Promote the organization’s capabilities and ensure client satisfaction throughout the engagement lifecycle.
Requirements
Experience in client relations, account management, or a related function.
Knowledge of standard project management practices, including scheduling, risk assessment, and budgeting.
Familiarity with service delivery metrics, performance reporting, and continuous improvement processes.
Strong communication and interpersonal skills, with the ability to explain complex information clearly.
Demonstrated analytical and problem-solving abilities to evaluate options and implement effective solutions.
Bachelor’s degree or equivalent experience in a related field preferred.
Benefits
Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.
Specialty Account Manager responsible for driving product demand for UPLIZNA in California. Establishing sales relationships and account management within designated territory.
Account Manager coordinating client projects in a flexible hybrid setting. Contributing to client satisfaction and project efficiency at a global growth agency in Ireland.
Sales Territory Manager selling Philips Sleep & Respiratory Care products across Northeast Ohio, Western Pennsylvania, and Upstate New York. Seeking experienced candidates with healthcare sales expertise and strong territory management skills.
Sales Associate Account Manager promoting Philips’ MR, CT, and DXR imaging solutions across various territories. Collaborating with internal teams and building relationships with key opinion leaders in healthcare.
Vaccine Account Manager building B2B customer relationships in complex healthcare settings. Focus on achieving sales growth for vaccine portfolio across integrated delivery networks in the United States.
Account Manager managing key clients in flavor production across international markets. Developing client strategies and sales budgets while collaborating with the sales team.
Strategic Partnerships Manager at Waymo cultivating and maintaining airport partnerships and representing the company at industry events. Reporting to the Head of Business Development & Strategic Partnerships for commercial growth.
Senior Account Manager handling integrated communication campaigns for international FMCG clients. Leading project management and maintaining client relationships in a hybrid work model.
Account Manager responsible for service sales at Scania, focusing on building customer relationships and exceeding sales targets in Hull. In - house training and comprehensive benefits included.
Account Manager focused on growing Group Benefits by developing relationships with Benefit Advisors and managing accounts. Seeking a proactive individual with group insurance knowledge.