Hybrid Account Manager

at Brave Bison

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Manchester, United Kingdom

About the role

• Account Manager in digital media and marketing overseeing client relationships and project management. Responsible for strategic planning and execution of social and influencer campaigns.

Responsibilities

• Act as a primary point of contact for clients, building strong relationships and championing best-in-class account management.
• Distil client briefs or business challenges into clear internal briefs, ensuring clarity amongst project team.
• Support in shaping and critiquing internal recommendations across strategy, content, influencer, and paid social.
• Lead and own day-to-day management of client projects, ensuring deadlines, budgets, and quality standards are met.
• Collaborate with the production team to manage third-party vendors and provide on-site or remote support during shoots, ensuring smooth coordination, compliance with brand standards, and timely delivery where required.
• Coordinate internal teams (strategy, creative, influencer, paid, production) to deliver campaigns efficiently.
• Run regular client calls and WIP meetings; capture and circulate notes and actions.
• Maintain accurate status reports, timelines, recce’s and project trackers.
• Work with resourcing to ensure allocation is correct and aligned to project and client requirements.
• Lead influencer campaign planning and execution, including creator identification, briefing, and content approvals.
• Ensure influencer activations align with brand guidelines and campaign objectives.
• Analyze campaign performance, build case studies, and recommend future solutions.
• Own reporting processes and present insights to clients and internal stakeholders.
• Manage project budget trackers, monitor and manage scope creep, and identify opportunities for incremental revenue.
• Support financial administration and project budgeting.

Requirements

• You’re a natural leader - You understand what it takes to effectively lead a high-performing client delivery team.
• You’re a confident communicator - You can effectively share your thoughts, ideas and insights in both verbal and written communications.
• You’re analytical and a strategic thinker - You are comfortable with data, distilling insights and supporting with strategic builds.
• You’re commercially minded - You have strong commercial acumen and understand the need to deliver value for the agency and our clients.
• You’re innately organised & obsessed with detail - You are the person who thrives off organisation and loves to consider all the finer details of a plan.
• You’re invested in social - You have an understanding of social media platforms and how brands can best leverage them for brands.
• You understand influencer marketing – You have hands-on experience managing influencer campaigns, from sourcing and contracting talent to overseeing content delivery and performance reporting.
• You’re a perceptive & holistic thinker - You confidently add value through clarity and an inclusive perspective.
• You’re a creative path finder - You can adapt and evolve as challenges arise, and can be pragmatic without losing sight of the executional goals.
• You’re a self-starter - You can identify opportunities to add value and run with it. In the same breath, you are proactive in asking for help and support where required.
• You’re a great collaborator and motivator - You’ll encourage creative excellence by working collaboratively with multidisciplinary teams, earning respect as somebody who is easy to work with and trusted to deliver quality work.
• You’re building from solid foundations - You have 3+ years of experience in client services at a social, wider digital or creative agency.
• You bring language versatility – You can communicate fluently in English. If you have working proficiency in one or more additional languages such as German (DE), Dutch (NL), or Italian (IT) to support multi-market campaigns this is a huge plus.

Benefits

• Dynamic working: To keep that work-life harmony in check, we're flexible on where and when you work
• Private medical insurance: To keep you fighting fit and give you and your family peace of mind.
• Life assurance and income protection: We know it feels good to be covered, just in case.
• Calm Subscription: Now more than ever, it’s important to mind your mind!
• 25 days annual leave: This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days
• Christmas closure: No need to save holiday days for the Christmas closure period. It's on us!
• Birthdays off: One extra day to celebrate your big day
• Summer hours: Between June and Aug we finish at 15.00 every Friday.
• Online coaching and mental health support: Unlimited coaching via OpenUp.
• Remote Working: Work abroad for up to one month a year.
• Performance & Salary: Reviewed twice a year for everyone.