Senior Technical Consultant leading design discussions for enterprise - scale ServiceNow implementations. Focusing on ITSM HRSD, SPM, ITOM to enhance operational efficiency and drive business success.
About the role
- ServiceNow Business Analyst optimizing IT processes and ensuring alignment with ITIL best practices in a hybrid remote role. Collaborating with stakeholders to enhance operational excellence.
Responsibilities
- Work closely with business stakeholders to gather, analyse, and document requirements within the ServiceNow platform
- Analyse existing business and IT processes, identifying gaps, inefficiencies, and opportunities for improvement
- Translate business requirements into clear functional specifications and user stories for the development team
- Recommend, design, and apply best practices to optimise Incident, Problem, Change, and Asset Management processes
- Ensure ServiceNow solutions are aligned with the ITIL framework and internal governance policies
- Act as a liaison between business users, technical teams, and ServiceNow developers, ensuring clear communication and alignment
- Support agile delivery by actively participating in ceremonies such as sprint planning, reviews, and retrospectives
- Contribute to continuous improvement initiatives and operational excellence in a long-term support context
Requirements
- 5+ years of hands-on experience as a Business Analyst working with ServiceNow
- Strong overall knowledge of the ServiceNow platform
- Proven experience with ITSM and CSM modules
- Solid understanding of ITIL processes and best practices
- Experience working in agile environments ; SAFe knowledge is a plus
- Strong analytical, communication, and stakeholder management skills
- Ability to work independently in a long-term, operational support environment
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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