Key Account Manager role promoting market - leading healthcare products in Scotland. Building relationships with healthcare professionals and driving sales across primary and secondary care.
About the role
- Manager of Technical Account Management leading and mentoring a team at Boomi, focused on delivering successful customer outcomes and strategic account management.
Responsibilities
- Provide coaching and guidance to the Technical Account Manager team to deliver technical expertise and account management skills, serving as the main Boomi technical contact for assigned accounts.
- Manage the strategic assignment and resourcing of Technical Account Managers across all customer accounts in the North American region to ensure optimal coverage and service delivery.
- Develop and manage processes to continuously expand the Technical Account Management offering with a focus on automation for more effective and efficient delivery of services.
- Act as a point of escalation for Technical Advisory Services accounts, coordinating internal resources for timely and effective resolution of critical customer issues.
- Partner with the Sales and Customer Success teams to advocate for customer needs, support the overall account strategy, and proactively identify and recommend growth opportunities for Boomi solutions.
- Lead the strategic definition and evolution of the Technical Account Management service offering, ensuring a clear value proposition and measurable outcomes.
Requirements
- Bachelor’s degree or a minimum of 10+ years’ experience in the technology industry
- 5+ years or relevant experience as either a technical team manager or as a Technical Account Manager
- Demonstrable experience with SaaS, Cloud and Application Integration, middleware and/or B2B integration
- Strong understanding of enterprise infrastructure, software and cloud architecture
- Natural ability to understand, translate and communicate complex business and technical matters to both Management and Technical audiences
- Strong active listening and empathy skills
- Polished, persistent and influential communicator
- Occasional travel
Benefits
- An overview of our benefits can be found here.
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