Associate providing client processing support for Treasury Services at BNY. Handling transactional support functions while collaborating with teams to enhance service delivery.
Responsibilities
Must be available to work an assigned shift between the hours of 7:00 AM-4:00 PM.
Perform routine and non-routine client service and transactional support functions.
Provide analytics and reporting services, working to improve and automate transaction processing systems.
Advise organizational units/teams to ensure timely delivery of service or resolution of issues.
Provide direction to lower-level service roles in the successful delivery of support or service.
Process account-related transactions per scheduled events or client authenticated direction.
Answer inquiries and resolve problems or issues.
Assess needs and suggest/promote alternative approaches to service models.
Participate in straightforward product development, product enhancement, and system testing to ensure accurate and efficient processing of high-value transactions.
Solve problems based on an understanding of system intricacies and integrate in-depth area knowledge with industry standards to provide solutions to internal and external clients.
Manage situations requiring adaptation of response or extensive research according to client needs.
May allocate and check work of support team members and be responsible for supervisory review, training, and approval actions.
Contribute to the achievement of team objectives.
Requirements
Bachelor’s degree or the equivalent combination of education and experience.
3-5 years of total work experience preferred.
Experience in brokerage processing preferred.
Applicable local/regional licenses or certifications as required by the business.
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life’s journey.
Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team.
Generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
Job title
Associate, Client Processing II – Treasury Services Platform Ops
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