Technical Supporter assisting customers with software - related issues and solutions. Collaborating using modern tools to ensure customer satisfaction and efficient operations.
About the role
- Sr Regional IT Field Support Engineer providing hands-on and remote tech support to BJ’s Wholesale Club locations. Ensuring reliability and performance of in-store technology for optimal club operations.
Responsibilities
- Serve as the primary point of contact for hardware and software support issues within assigned clubs and fuel stations.
- Diagnose, troubleshoot, and resolve issues involving: POS terminals, scanners, printers, and payment processing devices.
- Fuel station terminals, controllers, and related systems.
- Member-facing kiosks and self-checkout units.
- Store and fuel stations network connectivity (wired and wireless).
- Inventory management and back-office applications.
- Escalate complex problems to senior IT staff or vendors as needed, while maintaining ownership until resolution.
- Assist in the installation and configuration of new systems, hardware refreshes, and software upgrades in clubs and fuel stations.
- Provide on-site support for new club and fuel stations scheduled for opening within the assigned territory.
- Provide on-site support for club and fuel remodel initiatives that require the reconfigurations or movement of technology (e.g., movement or installation of low voltage wiring or the addition or removal of EUC, etc.)
- Support the rollout of corporate initiatives, such as technology migrations, security enhancements, and application deployments.
- Perform routine preventive maintenance to minimize downtime and extend the life of equipment.
- Ensure adherence to BJ’s security policies and PCI compliance standards.
- Assist with audits, and inventory tracking of IT assets, and accurate record-keeping.
- Partner with Club and Fuel Management and Corporate IT teams to identify technology needs and recommend solutions.
- Document all support activities, configurations, incidents, requests, changes, and problems resolutions in the IT ticketing system ServiceNow.
- Provide training to in store associates on the proper use of hardware and applications as required.
Requirements
- Associate’s degree in information technology or a related field preferred.
- 5+ years of experience supporting retail or fuel station technology environments.
- Working knowledge of: POS hardware and software platforms (Toshiba or NCR POS preferred)
- Fuel stations systems and terminals (Dresser Wayne, or similar)
- Networking fundamentals (TCP/IP, wireless, VLANs)
- Windows operating systems and common retail applications
- Proven troubleshooting, problem-solving and critical thinking skills in a multi-site environment.
- Valid driver’s license with the ability to travel regionally 75% of the time with flexibility to travel beyond the assigned region 25% of the time.
Benefits
- Weekly Pay: Get paid every week so that you can manage your money on your terms.
- Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
- Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
- Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
- 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
- Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*
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