Manager of Customer Support leading a team focused on order process improvements and customer experience in North America. Overseeing operations in Bohemia, NY and Marlborough, MA.
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Hybrid Customer Support Manager – Part-time, 30 hrs/week
Posted 2 months ago
About the role
- Customer Support Manager assisting B2C customers across various channels in a hybrid role. Focused on achieving customer satisfaction and coordinating fulfillment with partners.
Responsibilities
- You are the direct and first point of contact for our B2C customers
- You respond to customer inquiries across all channels: email, social media, WhatsApp, website chat and phone
- You advise customers on product-related questions
- You coordinate replacement shipments and communicate with our fulfillment partner
- You process orders, cancellations, returns, complaints and refunds
- You work hand in hand with other departments to ensure first-class customer satisfaction
Requirements
- You have very high standards for the quality of your work and can independently and systematically familiarize yourself with new topics
- You find the right words even in challenging situations and seek the best possible solution — customer satisfaction is a matter close to your heart
- You have previous experience in customer service (CRM experience is an advantage)
- You enjoy engaging with people, are an excellent communicator and present yourself professionally
- You have very good German language skills, both written and spoken
- You are quick to grasp new information and are a skilled multitasker
- You are interested in health and nutrition and can identify with our philosophy
Benefits
- Inspiring start-up spirit: join a friendly and highly motivated team with lived core values, flat hierarchies and a collaborative, respectful culture
- The opportunity to take on responsibility and initiative and to implement your own ideas in your areas
- A modern office at a great location in Mannheim with good transport connections
- Attractive compensation and 30 days' vacation
- Flexible working model: 2 days remote work per week
- Company pension and health benefits (BAV / BKV) and fitness subsidies
- A strong sense of community through team events (company celebrations, sports activities, workations abroad, etc.)
- Enjoy free drinks & snacks — and, of course, as many bitter compounds as you like :)
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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