About the role

  • You are the direct and first point of contact for our B2C customers
  • You respond to customer inquiries across all channels: email, social media, WhatsApp, website chat and phone
  • You advise customers on product-related questions
  • You coordinate replacement shipments and communicate with our fulfillment partner
  • You process orders, cancellations, returns, complaints and refunds
  • You work hand in hand with other departments to ensure first-class customer satisfaction

Requirements

  • You have very high standards for the quality of your work and can independently and systematically familiarize yourself with new topics
  • You find the right words even in challenging situations and seek the best possible solution — customer satisfaction is a matter close to your heart
  • You have previous experience in customer service (CRM experience is an advantage)
  • You enjoy engaging with people, are an excellent communicator and present yourself professionally
  • You have very good German language skills, both written and spoken
  • You are quick to grasp new information and are a skilled multitasker
  • You are interested in health and nutrition and can identify with our philosophy

Benefits

  • Inspiring start-up spirit: join a friendly and highly motivated team with lived core values, flat hierarchies and a collaborative, respectful culture
  • The opportunity to take on responsibility and initiative and to implement your own ideas in your areas
  • A modern office at a great location in Mannheim with good transport connections
  • Attractive compensation and 30 days' vacation
  • Flexible working model: 2 days remote work per week
  • Company pension and health benefits (BAV / BKV) and fitness subsidies
  • A strong sense of community through team events (company celebrations, sports activities, workations abroad, etc.)
  • Enjoy free drinks & snacks — and, of course, as many bitter compounds as you like :)

Job title

Customer Support Manager – Part-time, 30 hrs/week

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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