Sales Support Manager providing administrative support to account managers and sales teams in a tech service provider. Enhancing operational efficiency in a dynamic international environment across various countries.
About the role
- Insurance Process Administrator at Bionic, providing documentation and support to insurance sales teams for customer needs. Ensuring process accuracy and efficiency to enhance customer experience.
Responsibilities
- Compiling and issuing insurance policy documentation to customers within agreed service timeframes.
- Monitoring documentation accuracy and reporting discrepancies where identified.
- Processing insurance policy cancellations and arranging customer refunds in line with company procedures.
- Managing shared team inboxes, including the allocation and resolution of incoming email queries.
- Supporting the digital renewal process by completing renewal checks and generating customer quotations.
- Managing follow-ups on outstanding customer payments to support policy retention and minimise cancellations.
- Producing daily case reports and allocating cases to team members.
- Working towards individual and team performance targets while maintaining service quality standards
Requirements
- Confident in working with various stakeholders
- Effective communicator with good time management skills
- Able to deliver on KPI’s in a fast paced environment
- Acts with the highest ethical standards due to the regulatory environment within the Insurance team
- Able to work the basics of Microsoft office products, Word, Excel & PowerPoint
- Laser focused on your attention to detail
- Enthusiastic with a positive/can-do mindset
Benefits
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
- 1 paid family/religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Flexible working options & a hybrid work approach
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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