Device Support Engineer managing support and maintenance for Landis+Gyr Electricity Devices in EMEA. Collaborating with global teams and ensuring quality control within the organization.
About the role
- PMS Support Analyst at FactSet providing technical support and onboarding for investment professionals. Engaging with clients and solving complex issues in portfolio management systems.
Responsibilities
- Provide hands-on technical support for PMS users.
- Investigate and resolve complex challenges across trading, trade lifecycle, P&L, and reporting.
- Execute established frameworks for technical issue triage and root cause analysis.
- Build positive relationships with clients, external counterparties, and internal partners.
- Maintain accurate system documentation and provide feedback for the product roadmap based on user needs.
- Work closely with QA, Development, and Product teams.
Requirements
- Bachelor’s degree required, ideally in Computer Science, Information Technology, Mathematics, or a related discipline.
- 3–5 years of relevant experience in technical support, application support, or systems analysis within financial services.
- Familiarity with portfolio management systems or trading platforms is highly preferred.
- Understanding of financial industry, products and experience adhering to operational controls.
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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