Desktop Support Technician providing user support and managing helpdesk operations at BlackHawk Industrial. Assisting users with desktop and phone - related issues in a professional environment.
About the role
- Key Account & Technical Support Specialist assisting clients with technical support and process audits. Collaborating with sales teams for business development in the coatings industry.
Responsibilities
- Regular on-site technical support and assistance for existing customers
- Conducting test runs to identify and develop new business opportunities
- Close collaboration with Area Sales Managers to develop solution-oriented sales approaches
- Conducting plant and process audits and preparing structured reports with clear recommendations on problem areas and optimization potential
- Active management of technically oriented customer accounts to grow business and/or defend against competitors
Requirements
- Solid technical knowledge in coating technologies or a comparable chemical-technical background
- At least 5 years of professional experience in a similar position
- Fluent German and English; additional languages are a plus
- Confident prioritization skills and the ability to meet deadlines reliably
- Strong written communication skills and excellent presentation skills
Benefits
- Health protection
- Retirement benefits
- Professional development
- Business travel
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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