Product Director leading Customer Growth at Trainline, defining strategies for paid propositions and customer lifecycle management. Driving growth through innovative monetisation and engagement approaches.
About the role
- Client Delivery Director at BetterUp orchestrating technical and operational delivery for strategic clients. Establishing relationships and ensuring client engagement with a focus on outcomes.
Responsibilities
- Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients.
- Ensure that the business needs and requirements of our clients are clearly understood by our internal teams and effectively scope their deliverables/milestones against said requirements.
- Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency.
- Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership.
- Act as the primary point of contact for all client service delivery needs, ensuring superior client experience and engagement.
- Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience.
- Develop and implement strategies for continuous improvement.
- Provide regular and real time client updates regarding delivery status, risks and outcomes.
- Own the triage and cascade of communications and change management across customer and internal stakeholder groups.
- Lead post-sale planning and execution across cross-functional delivery teams.
Requirements
- 10+ years of software and/or service delivery experience (execution)
- 5+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery)
- Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)
- Influencing / working cross functionally (independently navigate well through an org)
- Strong program/project management skills (scrum/agile a plus)
- Ability to look around corner / uncover early indicators of risk to drive proactive remediation
- Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies
- Minimum 20% travel required (client onsite travel)
Benefits
- Access to BetterUp coaching; one for you and one for a friend or family member
- A competitive compensation plan with opportunity for advancement
- Medical, dental, and vision insurance
- Flexible paid time off
- All federal/statutory holidays observed
- 4 BetterUp Inner Workdays
- 5 Volunteer Days to give back
- Learning and Development stipend
- Company wide Summer & Winter breaks
- Year-round charitable contribution of your choice on behalf of BetterUp
- 401(k) self contribution
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