Associate Director managing pitch competitions at Venture Lab, University of Pennsylvania. Leading startup challenges and facilitating entrepreneurship opportunities for students.
About the role
- Product Director leading Customer Growth at Trainline, defining strategies for paid propositions and customer lifecycle management. Driving growth through innovative monetisation and engagement approaches.
Responsibilities
- Define and lead the 2–3 year vision and strategy for Customer Growth
- Own the subscription strategy end-to-end
- Shape future consumer business models
- Own a critical company-level strategic theme
- Bring strong external perspective on market trends
- Own outcomes across the full customer lifecycle
- Drive growth through product experience and monetisation levers
- Ensure product strategy connects to revenue and growth
- Identify and scale new monetisation opportunities
- Identify where AI/ML enhances the customer proposition
- Partner with Data Science and ML teams for value unlocking
- Own delivery for a large product area balancing impact with long-term initiatives
- Translate strategy into clear roadmaps and execution plans
- Lead, coach, and develop a team of Product Managers
- Build a high-performing product organisation and shape product culture
- Operate as a senior cross-functional leader
Requirements
- Defined and scaled a step-change in customer engagement with a product or service
- Proven experience at Director or strong Head of Product level in a consumer technology business
- Experience evolving customer propositions or business models for durable relationships
- Strong strategic capability with long-term product direction
- Deep experience with subscription or premium propositions
- Strong understanding of subscription success mechanics
- Experience owning and scaling customer lifecycle performance
- Strong commercial acumen
- Proven influence over senior stakeholders and Execs
- Extensive leadership experience including building high-performing product organizations
- Proven ability to lead cross-functional teams
- Experience scaling AI/ML-powered customer-facing products
Benefits
- Private healthcare & dental insurance
- Generous work from abroad policy
- 2-for-1 share purchase plans
- EV Scheme to further reduce carbon emissions
- Extra festive time off
- Excellent family-friendly benefits
- Career growth with clear career paths
- Transparent pay bands
- Personal learning budgets
- Regular learning days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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