Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Supports sales administration and customer care in a growing SaaS company focusing on automotive sector. Collaborating with various teams for customer success and pipeline management.
Responsibilities
- You coordinate and manage our deal pipeline in HubSpot
- You assist with scheduling, preparing and coordinating customer meetings (online & by phone)
- You prepare sales materials and presentations (templates provided)
- You ensure smooth back-office operations – from CRM maintenance to quote creation
- You administratively support our existing customers and assist with onboarding and inquiries
- You work closely with management, support and the product team
Requirements
- Initial experience in inside sales, customer service or a commercial/administrative role
- You enjoy organizing and keeping track of appointments and processes
- Confident use of digital tools (e.g. email, Excel; ideally CRM systems such as HubSpot)
- Friendly, structured and reliable working style
- Good verbal and written communication skills
- No technical expertise required – we provide thorough onboarding
- Optional: experience in the automotive sector or software environment
Benefits
- A secure position in a growing software company with close customer contact
- A motivated, helpful team with short decision-making paths
- Home office possible (2–3 days/week) or fully remote after onboarding
- Flexible working hours (part-time possible by arrangement)
- Modern tools and efficient processes – no paperwork overload
- Development opportunities in sales, support or project management
- Fair compensation and respectful, open working culture
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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