Manager leading professional services consultants ensuring client satisfaction and engagement success at fintech company FIS. Involves strategy execution, relationship management, and team leadership.
About the role
- Insights Manager driving end-to-end research execution and actionable insights for major brands. Collaborating with teams and leveraging technology in a hybrid work environment.
Responsibilities
- Oversee end-to-end research execution (Quant, Qual) from kick-off through delivery, ensuring timelines, budgets, and objectives are met.
- Ensure quality across all deliverables by reviewing questionnaires, guides, data outputs, and reports to drive continuous improvement.
- Translate findings into clear, actionable insights and present them compellingly—demonstrating methodological knowledge and linking results directly to client strategy.
- Mentor and support junior team members, fostering professional development and ensuring the highest quality standards.
- Coordinate with internal teams and external vendors to keep initiatives on track, while setting up projects in internal systems and briefing execution teams.
- Participate in client calls to advise on solutions and ensure projects deliver actionable outcomes.
- Proactively engage client contacts by sharing updates (e.g., industry news, new methodologies) and maintaining strong relationships.
- Leverage emerging technologies and AI-enabled tools to enhance research design, data synthesis, and storytelling.
- Champion a commercial mindset—linking insights recommendations to business impact, client growth, and measurable ROI.
- Collaborate cross-functionally to explore new subscription and platform-based insights offerings that scale across clients and categories.
Requirements
- 4+ years of market research experience and/or a graduate degree in marketing research, consumer behavior, or a related field
- Bachelor’s degree in Marketing, Social Sciences, or related discipline
- Ability to manage multiple projects simultaneously
- 2+ years of experience training and mentoring teams
- Proven experience consulting and interfacing with clients
- A flair for building and nurturing relationships with clients and internal stakeholders
- Excellent verbal and written communication skills
- Ability to think creatively and strategically
- Strong detail orientation with the ability to manage multiple work streams
- Natural curiosity and a can-do attitude
- Curiosity about emerging technologies and AI, with the ability to evaluate their relevance and impact (no coding required).
- Comfort with digital research platforms, dashboards, and analytics tools for interpreting and communicating data-driven findings.
- Experience working in or with subscription-based data or SaaS environments is a plus.
Benefits
- 25 Days Holiday Pay – your time matters
- Hybrid work flexibility – 3 days onsite at our London UK office
- Competitive salary with performance bonus opportunities
- Health and wellness benefits
- Pension Scheme Enrollment
- Ongoing training, mentorship, and development opportunities
- Company-sponsored team events, recognition programs, and celebrations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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