Customer Success Pleno managing project activities in a technology - focused startup. Engaging teams and stakeholders to ensure project goals are met in São Paulo, Brazil.
About the role
- Customer Success Teammember working with customers in archery. Supporting customer inquiries and managing relationships in a hybrid role.
Responsibilities
- erste Anlaufstelle für Kunden per Telefon, E-Mail, WhatsApp oder im Store
- Angebote für Händler und Endkunden erstellen
- Beratung zu Produkten im Store und am Telefon
- Retourenprozesse betreuen
- Regelmäßiger Kontakt mit Händlern um Beziehungen zu pflegen
- Unterstützung bei Kaltakquise neuer Partner
Requirements
- Erfahrung im Kundenservice, Verkauf oder Account Management - idealerweise im Handel, Sport oder E-Commerce
- Offenheit, Schlagfertigkeit und Kommunikationsstärke
- Selbstständigkeit und Organisationstalent
- Erfahrungen im Umgang mit E-Mail, CRM-Tools, ERP-Systemen
Benefits
- monatlicher Wertgutschein für Produkte
- exklusive Rabatte bei Unternehmen
- Vertrauensarbeitszeit
- Flexibles Arbeiten
- unbefristete Arbeitsverhältnisse
- bis zu 30 Tage Urlaub
- Coaching-Termine mit Team Lead
- regular team and company events
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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