Hybrid Order Processing, Customer Experience Specialist

at BDS

• Job title: Order Processing, Customer Experience Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $24 - $26 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Marlborough, United States

About the role

• Order Processing & Customer Experience Specialist at Boston Document Systems, focusing on order processing and customer retention. Collaborating with internal teams to ensure high-quality customer service.

Responsibilities

• Provide our internal partners with the highest level of administrative support.
• Partner and collaborate effectively with all functional areas of the business and departments within BDS.
• Process sales paperwork and order processing documentation to establish and set up accounts.
• Partner and collaborate effectively with all functional areas of the business and departments that integrate with the Order Processing team.
• Deliver consistent, high quality customer service to our clients by responding to customer queries quickly and maintaining a positive attitude and a friendly demeanor.
• Communicates directly and regularly with senior management internally and in the customer’s organization.
• Leverages strong influencing skills to resolve issues.
• Responsible for ensuring quality and consistency with departmental processes from start to finish.
• Embrace a collaborative team approach by fostering a highly communicative work environment focused on process improvement and customer service.
• Assist the Order Processing Manager and Customer Experience Manager with projects, as needed.

Requirements

• High school or GED required; associate or bachelor’s degree preferred.
• Strong Attention to detail and extremely organized.
• Excellent communication (written and verbal) skills.
• High degree of persistence and integrity with a strong work ethic and positive attitude.
• Superb problem solving and analytical skills.
• Exceptional customer service skills effective at problem resolution and client satisfaction.
• Strong systems skills including Excel, Microsoft office and CRM’s (Salesforce preferred).
• Exceptional time management and organizational skills, and the ability to work independently.
• Sales, Customer Service, or Sales Administration experience preferred
• Can-do Attitude and a willingness to learn

Benefits

• Competitive compensation -commensurate with experience
• Medical, vision, dental
• Supplemental Insurance options
• Pet Insurance & Legal plan coverage options
• Generous paid time off (PTO)
• Employer paid Life Insurance
• 401(k) plan with company match
• Professional development
• Company Outings and Events