Operations Support Specialist providing vital support within The Hartford's Claims Centralized Operations Group. Responsible for processing customer - initiated claims and managing daily workload.
About the role
- Customer Service Representative managing billing inquiries and tickets for TOG clients in telecommunications. Working collaboratively with the team to maintain detailed documentation and resolve issues.
Responsibilities
- Submit billing inquiries and tickets for TOG clients
- Catalog and manage open billing inquiries and tickets
- Contact suppliers for necessary follow-up actions
- Maintain clear and detailed documentation of ticket statuses
- Define and record next steps for each ticket
- Define and document expected resolutions for each ticket
- Escalate tickets to appropriate channels when necessary
- Collaborate with the IM/BSS team to gather data for Sophia inventory and contract modules
Requirements
- Candidate must possess a bachelor’s degree or equivalent
- At least 2 years of experience in billing specifically; telecommunications industry experience is strongly preferred
- Must have an excellent understanding in Microsoft Office 365 software
- Proven organizational, interpersonal communication skills
- Excellent communication skills, both written and oral
- Self-driven and can thrive in a fast-paced, ever-changing environment
- Strong organizational skill and goal-oriented
- Ability to handle multiple requests
Benefits
- Competitive industry salaries with annual reviews
- Health Insurance (HMO with 2 free dependents)
- Generous Paid time off
- Company retirement plan
- 13th month pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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