Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.
About the role
- Deployment Manager partnering with customers to drive adoption of digital capabilities and enhance business value. Collaborating with Corporate Account Managers for successful pilot and launch implementations.
Responsibilities
- Partner with customers to define initial configuration of digital tools
- Present solution features and benefits and align them to customer business needs
- Partner with customers to obtain initial user and hierarchy data sets, ensuring data is complete and accurate
- Work with customer IT contacts when needed to initiate customer data feeds and integrations
- Manage all pilot launches to ensure success and customer adoption
- Manage all launch communications and timelines in coordination with the customer
- Provide training to corporate users as needed
- Monitor adoption metrics and partner with customers to improve utilization
Requirements
- Bachelor’s degree in business, communications, IT or similar
- 5 years’ professional work experience
- 2 years’ experience working in customer data hierarchies
- 15% national travel required
- 3 years’ experience working in customer service or help desk
- No immigration sponsorship is available for this role at this time
Benefits
- Comprehensive and market-competitive benefits to meet the needs of our associates and their families
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