Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service Representative handling inbound calls and scheduling service appointments for a facility management company. Ensuring communication between customers, technicians, and management for operational efficiency.
Responsibilities
- Answer incoming customer calls in a professional and courteous manner.
- Provides prompt, professional, and courteous support to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience.
- Delivers excellent customer service by asking targeted questions to identify needs and recommending the most suitable services, including membership options.
- Schedule and coordinate service calls.
- Dispatch technicians based on location, urgency, and skill set.
- Provide customers with appointment updates and basic service information.
- Enter and update customer records in dispatch/software system.
- Support billing, service follow-ups, and general office tasks as needed.
- Communicate effectively with technicians and management team.
- Help ensure high levels of customer satisfaction and efficient workflow.
Requirements
- Previous customer service or dispatch experience (HVAC, plumbing, or home services preferred)
- Strong communication and professional phone skills
- Ability to multitask and stay organized in a fast-paced environment
- Basic computer skills (dispatch software experience a plus)
- Professional, reliable, and team-oriented attitude
- Problem-solving skills and attention to detail
Benefits
- Cigna Health, Cigna Dental and EyeMed Vision coverage on your first day
- Company paid Life Insurance and Short-term disability
- Long-term Disability
- Health Savings Account with generous employer contributions
- Generous 401K match and vesting with Roth option
- Paid holidays (6)
- Generous PTO
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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