Account Manager responsible for customer accounts in vehicle finance, managing calls and finance agreements. Working in a hybrid setup with a focus on customer satisfaction and proactive engagement.
Responsibilities
This busy role will be telephone based, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
You will demonstrate the ability to understand a customers’ financial situation
Understand the complexity of finance agreements, and make sound decisions to ensure a good customer outcome
Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them
Requirements
A genuine 'Team Player', working collaboratively with your colleagues and our customer base
You will be proactive, someone who takes responsibility for their learning and managing of themselves
A forward thinker with a real drive to give their best and make a positive difference, and can see the bigger picture
Someone who is resilient, who isn't afraid to make big decisions
Living by our one of our operating principles: 'make mistakes and learn from them'
You must have the permanent right to work in the UK
Benefits
A starting salary of £27,955 moving to £36,261 after three years
Annual company bonus scheme
Hybrid working at your line manager’s discretion
Private Medical Insurance
Mental Health at work training for 100% of managers
Enhanced sick pay
Cycle to work scheme
Massages
Flu vaccinations
Fruit baskets
Care days
Enhanced maternity and adoption pay
Adding family members to your Private Medical Insurance Policy
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