Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
About the role
- Customer Service Representative providing support across Hamilton branches for online banking and inquiries. Assisting customers with problem-solving and digital tool navigation while ensuring a great experience.
Responsibilities
- Be the first friendly face or voice for customers
- Help customers navigate online banking and card disputes
- Solve problems on the spot and guide customers to digital tools
Requirements
- Strong background in customer service or administration
- Confidence using digital tools
- Ability to juggle multiple priorities
- Understanding of financial services or willingness to learn
- Natural talent for problem-solving and adapting quickly
- Growth mindset and drive to deliver great outcomes
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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