Customer Service Representative ensuring cleanliness and sanitation. Performing janitorial duties and collaborating with team for effective operations.
About the role
- Customer Experience Officer handling service and support for Tennis World Melbourne Park & Albert Reserve. Responsibilities include customer service, front of house management, and event support.
Responsibilities
- Provide friendly, professional and efficient customer service via phone, email and face-to-face.
- Support customers with the sale of merchandise, as well as court booking and any tennis-related enquiries.
- Maintain front of house areas, including the pro shop and café, including coffee making, food preparation and stock control.
- Promote Australian Open guided tours and ensure key dates and information is communicated effectively.
- Deliver administration and customer service support to Tennis World tournaments, social leagues and initiatives.
- Advance operations by providing recommendations to support the overall wellbeing of the commercial viability of Tennis World.
Requirements
- Excellent communication and interpersonal skills
- The ability to work effectively in a team environment and with minimal supervision.
- An eagerness to listen, learn and develop
- Previous experience in providing exceptional customer service, preferably in Sport and Leisure Industry
- Hold (or be willing to obtain) a current Police Check and Working with Children Check
- Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia
Benefits
- Career development with a range of formal education and on the job training opportunities
- Tickets to the Australian Open
- Monthly health & wellbeing activities with access to CorePlus Pilates
- Onsite gym, tennis facilities & free onsite car parking
- Salary packaging & a range of discounts from our sponsorship partners
- Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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