Senior Director, Program Management managing a team of program managers in Benelux. Overseeing client relationships and ensuring quality service delivery for BCD Travel.
Responsibilities
Be responsible for oversight and direction of the team including performance/activity updates with stakeholders
Ensure multi-level strategic client relationships are being established
Build relationships with clients and stay in regular contact (weekly) with clients
Evaluate and study client financial statements and hold PMs accountable for client profitability
Determine pricing strategy and develop client propositions
Support the development of client and department budgets
Review and make recommendations to improve the quality of client business plans
Perform or direct personnel in recruiting, hiring, training, and separation
Recommend the involvement of BCD Travel specialized departments to achieve client goal
Represent BCD Travel externally at industry events
Requirements
Expert in travel management company program management or a very similar business travel environment is required
Extensive experience in management and leadership of a team and a client portfolio
Solid skillset in working with business travel industry analytics and the related strategies
Effective communication skills, oral, written, and presentation in English and Dutch, French language skills are a plus
Computer literate in business software applications, and familiar with the travel industry tools
Able and willing to travel within the Benelux 25% of the time
Confident and experienced in working with a multinational client collection
Confident and experienced in working with a team with different nationalities at different locations
You have a College, Associate, or University degree or equivalent experience
Benefits
Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated
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