Hybrid Senior Director, Program Management

Posted last month

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About the role

  • Senior Director, Program Management managing a team of program managers in Benelux. Overseeing client relationships and ensuring quality service delivery for BCD Travel.

Responsibilities

  • Be responsible for oversight and direction of the team including performance/activity updates with stakeholders
  • Ensure multi-level strategic client relationships are being established
  • Build relationships with clients and stay in regular contact (weekly) with clients
  • Evaluate and study client financial statements and hold PMs accountable for client profitability
  • Determine pricing strategy and develop client propositions
  • Support the development of client and department budgets
  • Review and make recommendations to improve the quality of client business plans
  • Perform or direct personnel in recruiting, hiring, training, and separation
  • Recommend the involvement of BCD Travel specialized departments to achieve client goal
  • Represent BCD Travel externally at industry events

Requirements

  • Expert in travel management company program management or a very similar business travel environment is required
  • Extensive experience in management and leadership of a team and a client portfolio
  • Solid skillset in working with business travel industry analytics and the related strategies
  • Effective communication skills, oral, written, and presentation in English and Dutch, French language skills are a plus
  • Computer literate in business software applications, and familiar with the travel industry tools
  • Able and willing to travel within the Benelux 25% of the time
  • Confident and experienced in working with a multinational client collection
  • Confident and experienced in working with a team with different nationalities at different locations
  • You have a College, Associate, or University degree or equivalent experience

Benefits

  • Flexible working hours and work-from-home or remote opportunities
  • Opportunities to grow your skillset and career
  • Generous vacation days so you can rest and recharge
  • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
  • Travel industry professional perks and discounts
  • An inclusive work environment where diversity is celebrated

Job title

Senior Director, Program Management

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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