Customer Care Representative I supporting customers at a growing medical device company with troubleshooting and satisfaction metrics. Works remotely with occasional onsite training and meetings.
About the role
- Call Center Associate responsible for handling customer inquiries and providing exceptional service. Engage with customers by directing calls and resolving concerns at Proctor Loan Protector.
Responsibilities
- Responsible for handling incoming phone calls
- Utilize company policies to solve customer concerns
- Direct calls to the managerial team when necessary
- First point of contact for customer inquiries
- Provide excellent customer service to meet the needs of clients
Requirements
- High school diploma/GED
- Proficient with MS Office
- Exceptional telephone demeanor
- Ability to maintain a high level of confidentiality
- Quality Scores of 95% or higher
Benefits
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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