Account Administrator providing critical operational support to Account Managers at CLA. Enabling strategic selling and relationship management through coordination and administrative tasks.
About the role
- Mechanical Warranty Administrator providing technical support and customer service for automotive repair claims. Collaborating with consumers and repair facilities, ensuring claims are accurately processed.
Responsibilities
- Answer incoming phone calls on assigned programs
- Accurately enter claim information in electronic databases
- Effectively communicate and understand program coverages
- Adjudicate claims based on coverage limits
- Make outbound calls to ensure consumer needs are met
- Work directly with shops to help consumers receive their warranty benefits
Requirements
- ASE or manufacturer certifications (Preferred)
- Excellent customer service skills
- Proficient computer skills
- Attention to detail
- Ability to work independently and as part of a team
- Strong written and verbal communication
- Bilingual (English/Spanish or English/French) (Preferred)
- Understanding of automotive repairs, shop procedures, diagnostic information, and tires
- Background in the automotive industry: this could be previous employment as a technician, service advisor, parts person, or automotive warranty administrator.
Benefits
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
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