Systemadministrator at Voquz IT - Solutions handling Windows server landscape. Involves configuration, optimization, and automation in IT environments with a hybrid work setup.
About the role
- Support Services Administrator at BAM acting as first-line contact for service requests and customer inquiries in Bristol. Ensuring efficient logging, triage, and resolution of issues for facilities management services.
Responsibilities
- Act as the first-line contact for customers via phone, email, and service management systems.
- Provide excellent customer service, ensuring all interactions are handled professionally and courteously.
- Keep customers informed regarding the status of their queries or requests.
- Log all helpdesk queries accurately into the system with required details (priority, category, location, etc.).
- Triage and assign tasks to the relevant teams, contractors, or engineers.
- Monitor open tickets to ensure timely resolution within SLAs.
- Escalate issues appropriately when required.
- Support planning and scheduling of reactive tasks.
- Update records, documentation, and asset information as needed.
- Liaise with internal teams, suppliers, and subcontractors to coordinate works.
- Assist in producing reports, KPI data, and performance updates.
- Ensure all service delivery processes follow company procedures and health & safety standards.
- Maintain accurate and up-to-date system information.
- Contribute to continuous improvement of helpdesk and operational processes.
Requirements
- Strong communication skills (written and verbal).
- Excellent customer service ability.
- Able to manage multiple tasks in a fast-paced environment.
- Good IT skills, including experience with helpdesk or CAFM systems.
- Strong attention to detail and accuracy.
- Ability to work effectively as part of a team.
- Experience within facilities management, property services, or a similar helpdesk environment (Desirable).
- Knowledge of FM systems such as CAFM platforms (Desirable).
- Understanding of basic maintenance terminology (Desirable).
Benefits
- Competitive salary
- A wide range of family-friendly policies
- Matched pension contributions
- 26 days holiday
- 2 wellbeing days
- 1 volunteering day
- Personal and professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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