Manager overseeing Benefits Administration processes at The Home Depot. Ensuring legal compliance and managing staff training in a customer - focused manner.
About the role
- Senior Business Execution Administrator supporting Consumer Lending Operations with responsibility for call center workforce data management. Participating in various operations and providing administrative support to ensure efficiency.
Responsibilities
- Support the operations of a specific business line
- Administer programs, projects, or processes specific to the business
- Perform business operations that are administrative in nature
- Facilitate efficiency, quality, cost effectiveness of solutions, and escalate concerns related to the assigned operation
- Provide subject matter knowledge and interpretation of procedures to key business partners
- Coordinate and monitor implementation and maintenance of processes, procedures, and policies
- Interact with immediate Strategy and Execution colleagues on operational initiatives
- Provide support for a variety of diverse support functions for multiple business groups or a specific line of business
Requirements
- 4+ years of Administrative Support, or, Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Service in any branch of the United States military
- Proven experience with Alvaria Workforce Management tool
- Experience with Alvaria blended Inbound/Outbound call metrics
- Knowledge and understanding of call center operations
- Ability to provide guidance through mentoring, training, and development
- Ability to navigate and manage change in a dynamic, global environment
- Strong problem-solving skills with attention to detail
- Strong analytical skills, including data management
- Excellent written and verbal communication skills
- Ability to communicate effectively and concisely with senior level leaders
- Ability to perform analysis and deliver to management calling out risk or opportunities
- Build and maintain strong relationships with internal stakeholders and external partners to ensure successful project execution
- Analyze current business processes and identify opportunities for improvement, optimization, and increased efficiency
- Experience with Tableau reporting
- Advanced experience with Microsoft Teams use of collaboration tools
- Strong attention to detail and accuracy skills
- Ability to work with limited direction
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
- Highly organized with the proven ability to handle multiple tasks simultaneously, and prioritize effectively
Benefits
- Full-time employees hired through VET Program
- Support and coaching for smooth transition into Wells Fargo
- Networking and professional development sessions
- Assigned program Alumni mentor to build networks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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