Supports retail store operations for adidas by coordinating operational services and supplier interactions. Ensures stores comply and are equipped to deliver excellent customer experience.
About the role
- Senior Pension Administrator handling complex queries and calculations for clients and scheme members. Collaborating with the team and ensuring compliance with UK pensions regulations.
Responsibilities
- Communicating with clients and scheme members on complex queries when required via letter, email and telephone.
- Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules.
- Performing complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
- Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work.
- Ensuring errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales.
- Monitoring project income and work with your manager to ensure client projects are delivered on plan and to budget.
- Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed.
- Keep abreast of technical developments, procedural and legislative changes, able to discuss and act upon the implications.
Requirements
- Experience liaising with clients and trustees.
- Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy
- Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues.
- In-depth knowledge of UK pensions legislation.
- Good communication skills, both written and verbal.
- Strong analytical and problem-solving skills.
- Able to analyse and improve processes.
- Relevant professional qualification (e.g. PMI) – desirable.
Benefits
- Professional development opportunities
- Committed to creating a diverse and inclusive work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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