Account Manager at tech company in Guadalajara ensuring smooth client account management and growth opportunities post - sales. Balancing communications and support while facilitating deployment and platform usage.
About the role
- Account Manager in Downstream Chemicals delivering customer success with chemical treatment programs. Collaborating with teams and managing key accounts in the refining and water treatment industries.
Responsibilities
- Provide a vital service by implementing, monitoring, troubleshooting, and evaluating chemical treatment programs
- Take ownership of key customer accounts to ensure they have the services and products required to operate safely and efficiently
- Safely manage day-to-day operations of process, finished fuels, and water treatment programs to ensure performance and value delivery for our customers
- Develop trusted relationships with customers and cross-functional teams to promote collaboration
- Apply account management fundamentals to understand customer needs, requirements and potential sales opportunities while supporting the account P&L
- Identify and coordinate numerous projects of varying complexity to bring value to our customers
- Routine monitoring and reporting of performance of existing treatment programs
- Collaborate with team members to drive technical sales and innovative solutions that bring value to our customers
- Collect and interpret data for troubleshooting, service reports, meetings, reviews, and presentations delivered to customers
- Provide field support, laboratory analysis and technical guidance for our customers on issues, projects, turn-arounds, shut-downs, and daily operations
- Manage chemical inventories and deliveries at the customer locations
Requirements
- Bachelor’s degree in chemical engineering (preferred) or similar discipline
- Minimum of 3 years’ experience in refining, petrochemical, industrial, and/or water treatment industries
- Strong understanding of industrial chemical treatment technology and sales process
- Strong mechanical aptitude and troubleshooting skills
- Previous experience working in a laboratory setting and/or familiarity with analytical methods and interpretation
- A comprehensive understanding of customer requirements and market conditions
- Ability to present complex technical content to various levels of internal and external organizations, in a clear and concise manner
- Proficiency in Microsoft Office Programs (Excel, PowerPoint, Word, Outlook)
- Ability to drive a company vehicle as required to perform job duties (motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)
- A TWIC Card or ability to obtain a TWIC Card
- Reside in a location which will allow for weekly customer service visits to Russellville, KY, Calvert City, KY and Evansville, IN
Benefits
- Competitive sales bonus program
- Company provided vehicle or vehicle allowance
- Competitive 401(k) program
- Company Stock Purchase Program
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Education Assistance
- Generous Parental Leave
- Mental Health resources, Virtual Therapy Programs
- Dependent and Partners Care
- Pet Insurance
- Additional elected or voluntary benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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