Electronics Product Support Engineer supporting fire protection products in R&D. Collaborating with engineers and partners for design, testing and product lifecycle.
About the role
- Regional Desktop Support Analyst providing second-line technical support and managing desktop environments. Collaborating with teams at RAF Brize Norton to support national security.
Responsibilities
- Deliver second-line technical support to agreed Service Levels
- Maintain and configure desktop environments across multiple sites
- Resolve hardware and software issues for PCs, laptops, printers, and mobile devices
- Support videoconferencing and LAN connectivity
- Collaborate with internal teams and stakeholders to ensure seamless IT operations
Requirements
- Essential experience of the Regional Desktop Support Analyst
- Experience working in a Service Delivery environment (ITIL processes)
- Proven ability to meet Service Level Agreements
- Skilled in providing 2nd Line desktop support in a Windows 10 environment
- Ability to configure and support business-use mobile devices
- Troubleshooting across PCs, laptops, printers, LAN, and videoconferencing systems
Benefits
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme and shopping savings portal
- Payment of Professional Fees
- Reservists receive 10 days’ special paid leave
- Holiday Trading – buy or sell up to one week of annual leave
- ‘Be Kind Day’ – one paid day a year for volunteering
- Flexible working options
- A dynamic working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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