Technical Support Engineer resolving customer issues for Orb's usage - based billing platform. Collaborating with Customer Success, Product, and Engineering teams to enhance customer support experience.
About the role
- Technical Business Analyst supporting global partner relationships and resolving platform issues in travel tech company. Collaborating with teams to improve customer service and operational workflows.
Responsibilities
- Working alongside your team to support the customer and meet our service level agreement obligations.
- Providing exceptional service and communication to our global partners.
- Managing customer relationships for post-sales delivery requests and major issues.
- Establishing and developing an internal and external knowledge base through documentation and learning sessions.
- Providing technical and product support for our partners.
- Triaging and identifying the root cause of issues - providing assistance and collaborating with relevant teams to resolve issues.
- Monitoring the health of our platform, partners, and assisting in developing improved and automated workflows.
- Acting as a subject matter expert and communicating recommendations of processes, tools, and optimizations to internal teams and other stakeholders.
- Overseeing the successful completion of complex technical projects, from project planning to execution.
Requirements
- Strong integrity and ownership skills and a desire to learn
- Strong attention to detail and the ability to identify requirements within partners' requests
- Ability to work well within a team environment and meet deadlines
- Ability to grasp new concepts quickly and efficiently
- Strong time management and personal organization skills to handle multiple assignments
- Excellent spoken and written communication skills in English, other languages are an asset
- Knowledge or familiarity with Excel, SQL, HTML, JIRA, Business Intelligence Platforms and/or Splunk
- Experience in supporting partners/customer over multiple time zones
- Experience in working with a Service Desk
- Airline industry knowledge or are familiarity with travel technology
Benefits
- RRSP Matching
- Comprehensive Health Plans
- Flexible Paid Time Off
- Travel Experience Perk
- Annual Wellness Perk
- Commuter Perk
- Work From Anywhere Program
- Parental Leave Top Up
- Adventure Pass
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Lead subject matter expert efforts on Teradyne platforms and support Product Development process in Seoul, KR. Analyze trends for system reliability and provide customer support.
Senior Support Engineer providing technical support to dental practices at Overjet. Handling inquiries and troubleshooting issues while assisting with customer success requests.
Technical Support Engineer providing 2nd level support for SCADA systems in a hybrid model. Collaborating with service technicians globally and assisting in product release processes.
Senior Desktop Support Technician managing DHS desktop computing environment and peripherals. Providing advanced end user support and maintenance in a hybrid role across Allegheny County.
Warehouse material handler ensuring product quality and order accuracy at Thorne. Role involves receiving deliveries, conducting inventory, and maintaining a safe work environment.
Sales Support Analyst managing the overall administration and oversight of sales support activities. Responsible for new processing, client setup, and issue resolution for Highmark Health.
Field Service Support Technician providing in - home installations and service for Connect America's Lifeline products. Seeking a compassionate individual for customer service roles in the Detroit area.
Support Engineer at Zinc providing tech support for user issues. Collaborating with Customer Success and Engineering teams to resolve bugs and improve processes.
Join a global team as Technical Support Specialist assisting customers with support requests. Shape customer experience through innovative solutions and collaboration with cross - functional teams.