Hybrid Head of GTM and Customer Operations

Posted 3 weeks ago

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About the role

  • Head of GTM and Customer Operations at Axle, focusing on scaling commercial operations through customer engagement and process efficiency. Collaborative role with clear end-to-end ownership.

Responsibilities

  • Run and scale pilots: scoping, onboarding, training, proving value, and expanding
  • Own customer operations: success, field ops, renewals, and structured feedback loops
  • Build our scaling GTM motion: segmentation, value props, messaging, repeatable sales plays
  • Partner deeply with product and engineering to ensure customer realities shape the roadmap
  • Develop Axle’s operational backbone: documentation, metrics, processes, and cross-team coordination
  • Represent Axle externally with fleets, service providers, OEMs, and strategic partners

Requirements

  • 3–6 years of experience across customer-facing, operational, or strategic roles (e.g CX, operations, consulting, product / program management, or similar)
  • Experience building or scaling processes in environments where customers depend on precision, clarity, and clear outcomes
  • Comfortable going from strategic thinking to hands-on execution in the same day
  • Resourcefulness and a very strong bias toward action ("Let me take a quick first stab at it..." energy is very appreciated.)
  • Excited to work at a startup where you’ll own projects end-to-end and ship quickly
  • Collaborative, curious, low ego
  • Bonus points if you have founder/early stage start up (0-25 people) experience. Extra bonus points if you eventually want to start your own company.

Benefits

  • Competitive compensation + meaningful early equity
  • Medical, dental, and vision insurance + 401k (no match yet)
  • Generous home-office and equipment budget
  • LA office in the Arts District + regular team meetups

Job title

Head of GTM and Customer Operations

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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