Head of GTM and Customer Operations at Axle, focusing on scaling commercial operations through customer engagement and process efficiency. Collaborative role with clear end-to-end ownership.
Responsibilities
Run and scale pilots: scoping, onboarding, training, proving value, and expanding
Own customer operations: success, field ops, renewals, and structured feedback loops
Build our scaling GTM motion: segmentation, value props, messaging, repeatable sales plays
Partner deeply with product and engineering to ensure customer realities shape the roadmap
Develop Axle’s operational backbone: documentation, metrics, processes, and cross-team coordination
Represent Axle externally with fleets, service providers, OEMs, and strategic partners
Requirements
3–6 years of experience across customer-facing, operational, or strategic roles (e.g CX, operations, consulting, product / program management, or similar)
Experience building or scaling processes in environments where customers depend on precision, clarity, and clear outcomes
Comfortable going from strategic thinking to hands-on execution in the same day
Resourcefulness and a very strong bias toward action ("Let me take a quick first stab at it..." energy is very appreciated.)
Excited to work at a startup where you’ll own projects end-to-end and ship quickly
Collaborative, curious, low ego
Bonus points if you have founder/early stage start up (0-25 people) experience. Extra bonus points if you eventually want to start your own company.
Benefits
Competitive compensation + meaningful early equity
Medical, dental, and vision insurance + 401k (no match yet)
Generous home-office and equipment budget
LA office in the Arts District + regular team meetups
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