Senior Account Executive focused on growing new business revenue for Tracksuit's brand tracking tool. Collaborating with sales teams to enhance strategies and secure new clients.
AX
Hybrid Customer Support Representative Requirements Management – Public Sector
Posted 2 months ago
About the role
- Customer Support Representative assisting church clients with software queries and providing technical support. Analyzing requests and collaborating with developers for complex topics in Ulm.
Responsibilities
- You are one of the primary points of contact for our church clients and support them with questions related to our Infoma Kirche software.
- You analyze incoming requests, classify them technically, and document everything clearly in the ticketing system.
- After your onboarding, you will independently handle general support cases via remote support.
- You prepare more complex issues in a structured way and resolve them together with our development team — from concept to final testing.
- You actively contribute to the development and optimization of our support and service processes.
Requirements
- Enjoy communicating and have a genuine service-oriented attitude when dealing with people.
- Good knowledge in one of the following areas: Business Informatics, Business Administration, or Public Administration.
- An independent, careful working style as well as strong self-motivation and organizational skills.
- Willingness to learn new things and to continuously develop yourself.
Benefits
- Participation in the company stock program, including subsidies for free shares and support for company pension schemes
- Flexible working time models (e.g. part-time, flexitime, trust-based working hours, ...) and the option to work remotely
- Access to an external employee assistance platform for all life situations (e.g. advice for caring for dependents, childcare options, support with private or professional issues, ...)
- Health prevention measures and sports offers, e.g. EGYM Wellpass or bike leasing
- Numerous training and development opportunities in our VINCI Academy for your individual technical and leadership career path and much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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