Client Engagement Manager responsible for client relationships in the FinTech space. Partnering with clients to achieve their objectives and maximize product value while providing insights.
About the role
- Customer Success Manager guiding top 10 complex clients and enhancing customer relationships. Join Axians, a leader in ICT solutions, in a hybrid work setup.
Responsibilities
- Onboarding of new customers, including analysis of development potential in collaboration with the responsible Account Management team
- Proactive customer communication, e.g., conducting regular check-ins and ensuring customers derive maximum value from our solutions
- Development and implementation of individual success plans to ensure long-term customer retention
- Close collaboration with vendors/manufacturers to stay up to date on products and solutions and to share insights with internal teams
- Internal and external stakeholder management with Sales, Marketing, Professional Services and management-level stakeholders
Requirements
- Completed commercial/business training with relevant further education or a degree in business administration (e.g., Sales, Marketing, Business Administration)
- Several years of experience in Account Management, Customer Success Management or project management — ideally in a corporate IT environment
- Experience working with Cisco Systems and other vendors
- Desirable: Certification as a "Cisco Customer Success Manager"
- Strong customer orientation, excellent communication skills and strategic thinking
- Fluent German and good English skills
Benefits
- Performance bonuses and employment covered by collective bargaining agreements in a stable and growing industry
- Company car, including private use
- Participation in the company's share program, including grants/subsidies for free shares and support for company pension schemes
- Flexible working time models (e.g., part-time, flexible hours) and mobile/remote working
- Access to an external employee counseling platform for all life situations (e.g., advice for caring for relatives, childcare options, support with private or work-related issues, etc.)
- Health prevention measures and sports offerings, e.g., EGYM Wellpass or bike leasing
- Numerous training and development opportunities in our VINCI Academy for your individual professional and leadership career — and much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Lead Delivery & Customer Success at Optiml, focusing on customer value realization and enterprise software implementations. Build effective teams while managing stakeholders and driving growth strategies.
Customer Success Manager guiding onboarding processes for clients at ApprovalMax. Focusing on relationship management, metrics monitoring, and collaboration for customer growth in Brisbane.
Customer Success Manager driving scalable customer adoption and success for deployable SW, F5 Distributed Cloud solutions and increasing NGINX support. Role requires technical acumen with excellent communication skills.
Customer Success Manager focused on customer engagement and SaaS revenue growth at Moss. Driving upsell opportunities and mitigating churn risks while advising clients on product features.
Senior CRM Analyst using data to drive decision - making at Uswitch. Joining the Marketing Analytics team to improve customer experience through data insights and optimization.
Customer Success Manager growing customer accounts in payments and banking sectors. Driving revenue growth through demand generation and strategic relationship management.
Analista de Customer Success Pleno responsável pela gestão de carteira de clientes na Smartspace. Focado em retenção, engajamento e expansão de receita através de soluções SaaS.
Analista de Customer Success Jr garantindo o melhor atendimento a clientes internos e externos e gerenciando indicadores na empresa líder em saúde no Brasil.
Customer Success Analyst responsible for managing client relationships and ensuring successful platform adoption at Tecnofit. Focused on growth opportunities and enhancing client satisfaction in the fitness industry.