Operations and Customer Success Lead managing corporate wellness programs in India for International SOS. Liaising with clients and overseeing service delivery with a strong focus on digital health initiatives.
About the role
- Customer Success Manager guiding top 10 complex clients and enhancing customer relationships. Join Axians, a leader in ICT solutions, in a hybrid work setup.
Responsibilities
- Onboarding of new customers, including analysis of development potential in collaboration with the responsible Account Management team
- Proactive customer communication, e.g., conducting regular check-ins and ensuring customers derive maximum value from our solutions
- Development and implementation of individual success plans to ensure long-term customer retention
- Close collaboration with vendors/manufacturers to stay up to date on products and solutions and to share insights with internal teams
- Internal and external stakeholder management with Sales, Marketing, Professional Services and management-level stakeholders
Requirements
- Completed commercial/business training with relevant further education or a degree in business administration (e.g., Sales, Marketing, Business Administration)
- Several years of experience in Account Management, Customer Success Management or project management — ideally in a corporate IT environment
- Experience working with Cisco Systems and other vendors
- Desirable: Certification as a "Cisco Customer Success Manager"
- Strong customer orientation, excellent communication skills and strategic thinking
- Fluent German and good English skills
Benefits
- Performance bonuses and employment covered by collective bargaining agreements in a stable and growing industry
- Company car, including private use
- Participation in the company's share program, including grants/subsidies for free shares and support for company pension schemes
- Flexible working time models (e.g., part-time, flexible hours) and mobile/remote working
- Access to an external employee counseling platform for all life situations (e.g., advice for caring for relatives, childcare options, support with private or work-related issues, etc.)
- Health prevention measures and sports offerings, e.g., EGYM Wellpass or bike leasing
- Numerous training and development opportunities in our VINCI Academy for your individual professional and leadership career — and much more!
Job title
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