Onboarding Manager guiding customers and partners in their adoption of the Rossum platform. Key responsibilities include training stakeholders and customizing product setups for workflows.
About the role
- Customer Onboarding Specialist at AwardSpring assisting new clients in onboarding while managing implementation projects and training. Collaborating with support and delivering customer education.
Responsibilities
- Own customer onboarding and implementation projects, end to end
- Lead kickoff and training calls with new customers.
- Track project tasks and timelines using tools like Asana or Notion.
- Collaborate closely with Support for testing and post-launch readiness.
- Configure forms, workflows, logic, and data integrations.
- Test and validate platform functionality prior to customer launch.
- Deliver live training sessions for administrators.
- Contribute to webinar planning and facilitate ongoing customer education.
Requirements
- 1–3 years in onboarding, support, or implementation for a SaaS product.
- Strong organizational skills and attention to detail.
- Willingness to participate in a fast paced, high growth environment
- Basic data handling (e.g., Excel/CSV) and comfort with configuration tools.
Benefits
- Annual Bonus Opportunity: 10% of Earnings, based on Company Performance
Job title
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Experience level
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Degree requirement
No Education Requirement
Location requirements
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