Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- Senior Business Analyst bridging business needs and technical solutions at Australian Payments Plus. Responsible for gathering analysis and documentation of business and system requirements for various initiatives.
Responsibilities
- Gather requirements through the entire delivery and operational lifecycle, including defining and managing scope, requirements elicitation, analysis and documentation, and associated prioritisation activities.
- Model business processes and identify opportunities for process improvements.
- Conduct data modelling and mapping to support detailed analysis and enable effective solution design.
- Identify risks, issues, and benefits of existing and proposed solutions and outline business impacts.
- Validate systems, products, platforms and services against requirements, experience goals, metrics, and targets.
- Identify, analyse and engage a range of stakeholders to influence their decisions and actions for mutual benefit, including resolving problems and issues, managing resolutions, and implementing stakeholder engagement and communications plans.
- Simplify information and decipher technical jargon so it is easily understood by non-technical audiences.
- Support and drive the testing and implementation of solutions.
- Facilitate business transitions and help establish change and improvements.
- Create and maintain documentation regarding various projects, processes, and operations.
- Ensure all business analysis deliverables produced are of a high quality and adhere to organisational and industry standards.
- Support and guide less experienced business analysts by providing advice, sharing best practices, and assisting in their skill development
Requirements
- Bachelor’s degree and/or equivalent.
- 5-7 years of progressively responsible experience in business analysis
- Experience in payments technology and the financial industry
- Experience in BA practices and tools (Waterfall/Agile, Jira)
- Excellent stakeholder management and communications skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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