Senior Technical Consultant leading design discussions for enterprise - scale ServiceNow implementations. Focusing on ITSM HRSD, SPM, ITOM to enhance operational efficiency and drive business success.
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Onsite Senior Specialist, Software Engineering – ServiceNow Developer, CMDB & ITSM
Posted 6 days ago
About the role
- ServiceNow Developer creating ITSM and CMDB solutions at AT&T. Leading a team, collaborating with stakeholders, and maintaining high-quality standards.
Responsibilities
- Design, develop and implement ServiceNow solutions using Integration, Flow designer, Orchestration, Custom Application Development, OMT, Process Automation and other ServiceNow features and functionalities.
- Collaborate with business analysts, process owners and stakeholders to understand the requirements and translate them into technical specifications and solutions.
- Guiding a team or team members with technical knowledge and path forward for implementation
- Follow the best practices and standards for ServiceNow development and ensure the quality and performance of the deliverables.
- Troubleshoot and resolve issues related to ServiceNow applications and modules, as well as provide support and guidance to end users.
- Stay updated with the latest ServiceNow releases, features and enhancements and leverage them to improve the existing solutions or create new ones.
- Provide (technical) leadership to build, motivate, guide, scale, and mentor team members including performance management coaching.
- Actively participate in daily stand-up meetings.
- Leveraging modern technologies such as cloud capabilities from various platforms to provide efficient solutions.
- Reusing and scaling components to accommodate future growth and eliminate junk code.
- Support detailed documentation of systems and features.
- Act as liaison between external vendors and internal product, business, engineering, and design teams.
Requirements
- 9-12 years of experience in ServiceNow development, configuration and administration.
- Good experience in ITSM and CMDB modules.
- Experience in working with Integration, flow designer, Orchestration, Custom Application Development, OMT, Process Automation, notifications and other ServiceNow modules and functionalities.
- Experience working with Import Set, transform map, table API and Robust Transform Engine
- Experience in integrating ServiceNow with other systems and platforms using REST/SOAP APIs, web services, MID server etc. (Basic/OAuth)
- Experience in working on complex notification logic.
- Minimum two years’ experience in leading a team of developers.
- Deployment experience.
- Strong technical leadership and project delivery including via vendors.
- Knowledge of ITIL processes and frameworks and how they are implemented in ServiceNow.
- Good understanding of web-based Application Architectures and Application interfaces
- Proficiency in client side and server side Scripting.
- Business Rules, Runbook Automation, Workflow development
- Reusing and scaling components to accommodate future growth.
- Experience in Jelly Script/HTML/AngularJS and TM Forum Open APIs a plus.
Benefits
- Equal Employment Opportunity (EEO)
- Reasonable accommodations for qualified individuals with disabilities
- Fair chance employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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