Customer Care Representative I supporting customers at a growing medical device company with troubleshooting and satisfaction metrics. Works remotely with occasional onsite training and meetings.
About the role
- Customer Service Representative providing billing support and performing collections management at AT&T. Working in a hybrid role, handling customer service interactions and negotiations.
Responsibilities
- In this multi-faceted role, you’ll be trained to provide billing support and perform collections management to recover past due account balances and retain customers.
- You’ll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions.
- Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty.
- You’ll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
- You’ll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T’s product and services to effectively service and retain customers.
- You’ll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T’s products and services.
- You’ll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures.
- You’ll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.
Requirements
- Call center or customer service experience.
- Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and the ability to maintain a professional demeanor in stressful situations.
- Flexibility to work any schedule during hours of operation is essential.
- Specific job assignments may require day, evening, weekend, or holiday hours.
- Occasional overtime may be required.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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