Sales & Applications Engineering Manager overseeing a team and developing proposals for pharmaceutical freeze-driers. Collaborating with sales and engineering for high-quality applications support.
Responsibilities
Lead, mentor, and develop a team of 3–4 Applications Engineers, fostering strong technical capability, commercial awareness, and customer engagement skills.
Establish team workflows, quote development standards, templates, and review processes that ensure accuracy, speed, and margin discipline.
Engage directly with customers to understand process needs, URS details, constraints, and project objectives.
Oversee the translation of customer requirements into technically sound and commercially viable system proposals.
Collaborate closely with Mechanical, Controls, and Project Engineering to validate customizations, component selections, and design feasibility.
Drive standardization by identifying and promoting configurable design modules that reduce one-off engineering.
Ensure proposals follow established engineering best practices, quality standards, and long-term serviceability requirements.
Lead the team in developing solutions that protect gross margin through scope discipline, thoughtful customization limits, and accurate cost estimation.
Work closely with Product Management to systematically capture, organize, and prioritize Voice of Customer (VOC) insights from sales interactions, proposals, and customer meetings.
Oversee generation of customer-facing technical documents such as process narratives, system descriptions, P&IDs, and layout concepts.
Requirements
Bachelor’s degree in Mechanical Engineering, Chemical Engineering, or related discipline.
5+ years of experience in applications engineering, sales engineering, or technical customer-facing roles within capital equipment, pharmaceutical manufacturing, freeze-drying, or related industries.
Prior experience leading, mentoring, or supervising technical staff.
Strong understanding of mechanical systems, thermal processes, and GMP environments.
Excellent communication skills with the ability to balance customer service with disciplined scope and cost control.
Direct experience with freeze-dryers, aseptic manufacturing equipment, or thermal process systems (preferred).
Experience developing or reviewing URS/SDS documentation (preferred).
Familiarity with VOC collection frameworks and product management collaboration (preferred).
Ability to read and interpret mechanical drawings, P&IDs, and equipment specifications (preferred).
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