Project Application Engineer defining system requirements and specifications for Industrial Systems in Roanoke, VA. Collaborating with clients and suppliers for successful project execution.
About the role
- Application Support Engineer at ZILO™ ensuring system reliability and performance while troubleshooting incidents. Collaborating with a skilled team in a hybrid work environment.
Responsibilities
- Investigate and resolve incidents raised by clients, diving into logs, metrics, and application code to identify root causes.
- Work across our core stack — Java, Golang, and Python — to trace and fix issues affecting reliability or performance.
- Perform data investigation and fixes using Postgres.
- Patch and maintain Kubernetes clusters and other production systems.
- Contribute to the continuous improvement of our observability, reliability, and automation initiatives.
Requirements
- Solid experience with **application debugging** in at least one of: Java, Golang, or Python.
- A good grasp of **PostgreSQL** — enough to run queries, analyse data, and perform safe fixes.
- Familiarity with **Kubernetes** and modern cloud platforms (AWS, GCP, or Azure).
- Understanding of **incident management**, **observability tools** (Grafana, Prometheus, etc.)
- A mindset focused on **reliability, quality, and ownership**.
Benefits
- Enhanced leave - 38 days inclusive of 8 UK Public Holidays
- Private Health Care including family cover
- Life Assurance – 5x salary
- Employee Assistance Program
- Company Pension (Salary Sacrifice options available)
- Access to training and development
- Buy and Sell holiday scheme
- The opportunity for “work from anywhere/global mobility”
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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