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About the role
- Applications Engineer providing application engineering support within Sweden for Mastercam products. Serving as the technical liaison and enhancing customer relationships in the CAD/CAM industry.
Responsibilities
- The Applications Engineer is responsible for application engineering support within the region/country for Mastercam Sweden. • This position will support the work of the technical team to answer customer queries, technical questions, and inquiries, providing timely and appropriate Mastercam technical solutions aimed at exceeding customer needs and enhancing the overall Mastercam relationship. • The Application Engineer will also provide applications support for Mastercam products; pro-actively interfacing and collaborating with sub-resellers, partners, and customers to solve their manufacturing needs. • Communicate, both verbally and in writing, with external stakeholders with a focus on improving the Mastercam experience for existing customers. • Proactively support existing customers with on-site visits and applications programming. • Collaborate to resolve NC code issues, working to modify, customize and improve post processors as needed during issue resolution. • Program, run, and maintain machine tools for Mastercam with prospective and existing customers. • Ensure the CRM system is kept updated with accurate customer contact details. • Travel up to 50% of the time.
Requirements
- BS in Manufacturing, Mechanical or Software Engineering required, or equivalent experience providing technical support for customers within the CAD/CAM industry; preferably within a Fortune 500 manufacturer utilizing the CAD/CAM process. • Membership of a professional engineering body preferably with chartered status an advantage. • 5-7 years of successful, progressive responsibility within an Applications Engineering position. • Excellent working knowledge of CAD/CAM programming software (Mastercam a distinct advantage). • Solid experience assessing, developing, and delivering technical proposals and solutions designed to address the customer's CAD/CAM challenges. • Possess a general knowledge of all types of CNC manufacturing processes. • Pro-active problem-solver, critical thinker, and self-motivated in the delivery of technical proposals or solutions. • Excellent troubleshooting, problem-solving and risk assessment skills. • Demonstrable ability to work independently, with self-direction and organization, to complete tasks and projects in a pro-active manner. • Proven ability to work under self-direction, coupled with the ability to prioritise, multi-task in the delivery of objectives or agreed upon deliverables. • Proven time management skills with a track record of working in a team environment successfully working with others. • Excellent communication skills, both written and verbal, with the ability to provide accurate and timely information in a succinct and easy to understand manner to both a technical and non-technical audience.
Benefits
- Provide advanced support for current and prospective customers; providing pre-sales support, demonstrations and/or technical information for sales quotations as required. • Manage the customer technical support experience through activation of new orders, ensuring the needs of the customer (cost, timing, quality, key issues/ needs of the customer) are met in a pro-active manner. • Act as a technical liaison between Mastercam Sweden, sub-resellers, sales partners and existing customers; work to ensure prospective and current customers are proactively managed and receive the utmost care when technical questions and issues are presented. • Communicate, both verbally and in writing, with external stakeholders with a focus on improving the Mastercam experience for existing customers. • Proactively support existing customers with on-site visits and applications programming. • Collaborate to resolve NC code issues, working to modify, customize and improve post processors as needed during issue resolution. • Discover, research, and report programming defects and requests, suggest temporary solution(s) until Issues/ problems are resolved with a permanent solution. • Participate in the delivery of Mastercam Sweden solutions customer training; in response to customer inquiries and/ or in alignment with new features/ benefits of Mastercam. • Develop, present and conduct training for prospective and existing customers as needed. • Serve as a Mastercam Sweden technical lead, attend trade shows, machine tool dealer events, media events, and/ or technical partner events which serve to enhance the Mastercam name and benefit the overall brand. • Maintain a solid understanding of the Sweden CAD/CAM market, the technology therein, as well as current competition and/ or emerging threats/ opportunities; with a keen focus of the impact of said items on the region/ territory. • Program, run, and maintain machine tools for Mastercam with prospective and existing customers. • Ensure the CRM system is kept updated with accurate customer contact details. • Travel up to 50% of the time.
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