Automotive Data Integrity Officer responsible for timely processing of policy data and claims. Ensuring data integrity and exceptional customer service in a team-oriented environment.
Responsibilities
Process customer data including new business, claims and cancellations
Address and rectify any errors that may be identified
Load data within agreed timeframes on a program-by-program basis ensuring data integrity is maintained
Ensure all policy cancellations and changes are processed in an accurate and timely
Assist with the support and maintenance of the various business systems
Liaise with internal and external clients to ensure the business has timely access to accurate information across all business systems
Provide exceptional customer service to internal and external customers, via phone and email in a prompt and efficient manner
Ensure compliance requirements are adhered to by supplying the relevant PDS to clients under the regulatory requirements
Contribute to the continuous improvement and profitability of the business through the identification and implementation of efficiencies and enhancements
Create and maintain Policy Administration processes and procedures, ensuring clear and concise documentation of current processes including ongoing review of department manuals
Reconcile data outputs and data inputs with 100% accuracy
Requirements
Completion of VCE or equivalent
Insurance or Financial industry experience preferred
RG146 compliance certification preferred
Minimum of 2 years’ administration and customer support experience
Previous experience in Salesforce
Previous data processing experience
Proficiency in the use of Microsoft applications (Word and Excel)
Demonstrates initiative and ownership
Demonstrates ability to work effectively in a team environment & autonomously
Strong numeracy skills and attention to detail
Ability to collaborate and work effectively within a team environment
Ability to work in a fast-paced environment
Benefits
Work Timing: 6:30 AM IST to 3:30 PM IST
Job title
Automotive Data Integrity Officer – Data Processing, Advanced Excel, Salesforce
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