Technical Customer Support Agent providing support and troubleshooting for webhosting and domain customers. Engage in product development actively while ensuring excellent customer service in a hybrid setup.
About the role
- IT Specialist responsible for frontline support for IT operations at Aspire Software in Lebanon. Addressing end-user satisfaction and ensuring smooth IT function across various applications
Responsibilities
- Provides frontline support for day-to-day IT operations, ensuring end-user satisfaction across Lighthouse Portfolio companies.
- Ensures good English proficiency for communication.
Requirements
- First-line troubleshooting for hardware, software, networking, and Office 365 issues.
- Handle password resets, printer issues, login failures, and application support.
- Set up new users in Office 365, email, Teams, and business applications.
- Provision and configure laptops/desktops based on standard imaging.
- Ensure proper access rights, MFA enrollment, and software installations.
- Migrate users to MS Office365.
- Maintain inventory of IT assets and consumables.
- Support ordering, tagging, and deployment of devices and peripherals.
- Log all requests and resolutions in a centralized ticketing system.
- Update FAQs and internal knowledge base as needed.
- Be the source of truth for any and all compliances in each group.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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